Privacy Policy

Introduction

Azurelle is committed to protecting the privacy of individuals who book yacht charters through our services. This policy explains how we collect, use, and safeguard personal information provided during the booking process and throughout your voyage with us.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you have questions about how we handle your information, please contact us at [email protected].

Information We Collect

Information You Provide

When booking a yacht charter, we collect personal information necessary to arrange and deliver the service. This includes your name, email address, phone number, and any specific requirements you communicate regarding dietary preferences, activity interests, or health considerations relevant to the voyage.

Automatically Collected Information

Our website may collect technical information through cookies and similar technologies, including your IP address, browser type, device information, and pages visited. This data helps us understand how visitors use our site and identify areas for improvement.

Payment Information

Payment details are handled through secure channels. We do not store complete credit card information on our systems. Transaction processing follows industry-standard security protocols to protect financial data.

How We Use Your Information

Service Delivery

Personal information is used primarily to arrange and deliver the yacht charter you've booked. This includes coordinating with our crew regarding your voyage details, preparing provisions according to any dietary requirements you've specified, and communicating about departure times, weather conditions, or itinerary adjustments.

Communication

We use your contact information to send booking confirmations, voyage details, and any updates relevant to your charter. Following your voyage, we may send a brief survey asking about your experience. You can opt out of non-essential communications at any time.

Legal Compliance

We retain certain booking records as required by Thai maritime and tourism regulations. This information may be shared with relevant authorities if required by law or in response to valid legal requests.

Information Sharing

We do not sell or rent personal information to third parties. Information is shared only in the following circumstances:

• With our crew members who need access to coordinate your voyage effectively
• With payment processors to complete booking transactions securely
• With relevant authorities when required by Thai law or regulation
• With service providers who assist in website maintenance or communication, under confidentiality agreements

Data Protection Measures

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, or disclosure. These measures include:

• Secure data storage with encryption for sensitive information
• Access controls limiting which staff members can view personal data
• Regular security assessments of our systems and procedures
• Staff training on data protection and privacy requirements

Cookies

Our website uses cookies to enhance functionality and understand site usage. You can control cookie settings through your browser preferences. For detailed information about the types of cookies we use and how to manage them, please see our Cookie Policy.

Data Retention

Personal information is retained for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Booking records are typically maintained for three years following voyage completion to comply with Thai maritime regulations. Marketing communications can be opted out of at any time, though we may retain basic contact information to honor that opt-out preference.

Your Rights

You have the right to:

• Access personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal retention requirements
• Object to processing of your information for marketing purposes
• Withdraw consent where processing is based on consent
• Request a copy of your information in a portable format

To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days.

Third-Party Links

Our website may contain links to external sites not operated by Azurelle. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from someone under 18, please contact us so we can delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Significant changes will be communicated through our website or via email to those with active bookings. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Governing Law

This Privacy Policy is governed by the laws of Thailand. Data protection practices comply with Thai Personal Data Protection Act (PDPA) requirements and relevant international standards where applicable.